The EST Service · Enso Systems Trust

A neutral hub between every buyer and seller of used electronics.

Refurbished phones, laptops and tablets are the fastest-growing segment of European e-commerce — and the least trusted. EST fixes that with a simple model: no device changes hands, and no money moves, until we have physically verified the hardware and confirmed it matches the listing.

The problem

The refurb market is built on trust nobody verifies.

Every marketplace tries to solve this alone — with seller reputation systems, AI photo checks, and warranty insurance. None of them open the device. That is why fraud rates keep climbing as volumes grow.

Grading is a guess.

"A-grade", "like new", "excellent" — every platform uses its own scale, and most are filled out by hand. Buyers receive the wrong device 1 in 5 times.

Damage hides on the board.

Liquid corrosion, reballed CPUs, jump-wired traces, swapped Face ID modules — none of it shows up in a photo or a 2-minute software test.

IMEIs lie.

Blacklisted, region-locked, or carrier-blocked devices are resold across borders every day. The buyer finds out at activation.

Disputes are a black hole.

Money is released before the device is verified. Returns burn weeks. Platforms eat the cost or lose the customer.

Our mission

Keep European electronics in European hands — for longer.

Every device that fails the second-hand market becomes e-waste, or worse, gets shipped out of the EU to be stripped for parts. Enso Systems exists to break that cycle. By making the refurbished market verifiably trustworthy, we extend the working life of millions of devices, recover value for European sellers, and keep critical hardware inside the bloc.

Circular by default

Each verified device gets a Digital Product Passport with full repair, ownership and component history — so its next sale is faster, fairer, and traceable.

European sovereignty

Operated from Santo Tirso, Portugal. No US or Chinese cloud dependency in the validation chain. Aligned with EU DPP 2027 and Right to Repair.

Hardware-first integrity

Microsoldering-grade inspection by trained technicians, not a checkbox app. We open devices the way criminals do — so buyers never have to.

For marketplaces

One integration. Every listing, verifiably real.

Whether you run a C2C marketplace, a B2B refurb auction, a buy-back program or a circular retail brand — EST plugs in as your trust layer. You keep the customer relationship. We handle the part that scares them.

01 · Integrate
Drop EST into your checkout.

One API call, or a hosted checkout option. Sellers ship to the nearest EST hub instead of the buyer. No platform rebuild required.

02 · Escrow
We hold the funds.

Buyer pays at purchase. Money is locked in segregated escrow under EU law. Neither side is exposed during transit and audit.

03 · Forensic audit
We open the device.

IMEI clearance, board-level inspection, battery health, component authenticity, software wipe and OS reseal — typically under 48 hours.

04 · Release & DPP
Pass → ship. Fail → refund.

On pass, we ship to the buyer with a tamper-evident seal and mint the Digital Product Passport. On fail, the buyer is automatically refunded and the seller gets a forensic report.

What your platform gets

The trust infrastructure you'd never build alone.

Setting up a microsoldering lab, escrow licensing, and a DPP minting stack across the EU is a multi-year project. EST gives you all of it as a service — priced per validation, with no minimums during pilot.

Talk to integrations
  • Fraud and chargebacks pushed toward zero
  • Lower return rates, fewer support tickets
  • Higher buyer trust → higher conversion and AOV
  • EU DPP 2027 compliance handled for you
  • Cross-border sales without customs surprises
  • White-labelable: your brand stays on the receipt
For sellers & buyers

Both sides walk away protected.

For sellers
  • Guaranteed payout once the device passes — no chargeback risk.
  • An independent forensic report you can attach to future listings.
  • Higher sale prices: honest devices finally stand out from the noise.
For buyers
  • Money refunded automatically if the device doesn't match its listing.
  • A signed Digital Product Passport that follows the device for life.
  • Confidence that what you bought wasn't stolen, blacklisted, or board-damaged.

Ready to make your marketplace verifiably trustworthy?

We are onboarding pilot partners across the EU through 2026. If you operate a refurb marketplace, a buy-back program, or a circular retail brand — let's run a validation cohort together.